Legal documents
Our policies, agreements and procedures, freely available. You should not have to ask us in order to know what we do with your data.
Last updated : August 8, 2026
We host bookkeeping, payroll records and, for some clients, health information or documents covered by professional privilege. That level of trust cannot be requested — it has to be demonstrated. So here are the documents that govern our work, published rather than kept in a filing cabinet.
Any document you cannot find here is available on request at [email protected] . We respond within thirty days, and usually much sooner.
Personal information protection
Privacy policy
What information we collect, why, who it is shared with, where it is hosted and what your rights are.
Personal information governance policy
The internal framework required by section 3.2 of Law 25: roles, information life cycle, security, training, sanctions.
Retention and destruction policy
How long each category of record is kept, and how it is destroyed afterwards.
Policy — health information
The heightened rules that apply to clinics, practitioners and care organizations, and the exact division of responsibilities.
Confidentiality incident procedure
What we do in the hours following an incident, who is notified and within what timeframe.
Privacy impact assessment
The assessment required by section 17 before any transfer of information outside Quebec.
Contractual documents
Terms of use
The agreement governing your subscription. Available on the site at all times.
Personal information processing agreement
The bilateral undertaking we sign with you: what we do with your data, who touches it, what you take back if you leave.
Service level agreement
Target availability, support response times, maintenance windows and applicable credits.
Confidentiality agreement
The template we sign with partners, freelancers and subcontractors.
Communications and internal practices
Anti-spam policy
How we obtain your consent before writing to you, and how you unsubscribe.
Harassment prevention policy
Our policy on preventing psychological and sexual harassment and handling complaints.
A question, a request, a complaint
Our privacy officer is Guillaume Régimbald , founder and president. Write to him at [email protected] or call 1 418 935-1300.
You may also contact the Commission d’accès à l’information du Québec, cai.gouv.qc.ca , at any time and without going through us.
